Shipping & Returns
All orders will be despatched in 1 to 2 business days depending on the day of the week your order is placed.
Once your order is shipped delivery time frames may vary depending on where in Australia you are located.
All orders placed with Furniture Care Products are delivered during business hours. If you order multiple items from our website, you may receive multiple deliveries as some items may be sent from different warehouse locations.
Australia Post unfortunately will not specify an exact delivery time for items ordered.
We are currently unable to cater to any additional delivery requests including, but not limited to: express shipping, selection of specific delivery date or time, weekend deliveries, reserving or holding stock in our warehouse, consolidation of multiple orders or consolidation of items in an order if they are dispatched from more than one location.
Check For Damage
Upon arrival of your package, please note any damage to the box as well as any damage to the item itself.
If you feel that the damage to an item or a box is too severe please refuse the package. There is no need to refuse all delivered packages if most are in good condition.
All items are currently shipped via Australia Post. As soon as your item has left the warehouse you will be notified via email and be able to track your order online.
Our standard shipping arrangement will require a signature upon delivery.
If you are not at home at the time of delivery a notice with alternative arrangements will be left at your residence (usually your parcel will be stored at your local post office for pick up).
Shipping Charges
After selecting your preferred size/colour of the product that you wish to buy, you can calculate a shipping estimate by entering your postcode on the product page.
The final postage cost for your order can be viewed during checkout and may change depending on additional items that you have added to your cart.
Change of mind returns
We want you to feel confident when buying on FurnitureCareProducts.com.au. Should you change your mind about a purchase you have made with us, you have the option of returning the item within 30 days of having received it and can opt for a full refund excluding return freight charges. Furniture Care Products does not pay for freight when products are returned.
We will require the item to be unused and in its original packaging for these returns.
Once we receive the returned items, we will fully refund you the amount you paid for the order less any cost for shipping the items to you.
Damaged or faulty returns
In the unlikely event that your item arrives damaged or faulty, please notify Furniture Care Products as soon as possible for a replacement (if available) or a full refund.
Please contact our Customer Care Team on 02 4578 1589 or email [email protected] to assist with organising your return.
You may be required to send us images of the damage for further assessment. Furniture Care Products will give you the option to arrange a replacement for part/whole of the item, or provide you with a full refund.
Any refund is made back to the payment option you chose with your original order. Please do not attempt to return the items before speaking to one of our specialists (you may be responsible for any associate expenses if you do so).
We will not refund or replace a product that you have bought and received where, in our reasonable opinion, the product has: become of unacceptable quality due to fair wear and tear; misuse; failure to use in accordance with manufacturer’s instructions; using it in an abnormal way; or failure to take reasonable care.
Warranty Claims
Furniture Care Products works closely with suppliers to ensure all products have appropriate warranties. Please email [email protected] or call our Customer Care 0419 606 942 to submit a warranty claim.
You may be required to send us images of the damage to aid in our assessments. We will then contact the supplier to finalise your warranty claim.
Please do not attempt to return an item before speaking to one of our specialists (you may be responsible for any associated expenses).
We will not refund or replace a product that you have bought and received where, in our reasonable opinion, the product has: become of unacceptable quality due to fair wear and tear; misuse; failure to use in accordance with manufacturer’s instructions; using it in an abnormal way; or failure to take reasonable care.